Rob McKenna
ATTORNEY GENERAL OF WASHINGTON
Consumer Protection Division
800 Fifth Avenue, Suite 2000  Seattle, WA  98104  (206) 464-6686


2/17/2010


Paul A Mitchell
c/o 117 E Louisa ST
Seattle, WA 98102-3203


RE:     Google Incorporated
File #: 359316

Dear Paul A Mitchell:

The complaint you submitted to our office has been assigned to me.  I have provided a copy of your complaint to Google Incorporated and requested a response within 21 business days.  I will notify you when the business responds to your complaint.

Our informal mediation service takes approximately 6-8 weeks.  Your patience during this process is appreciated.

Our office brings lawsuits in the name of the State of Washington, rather than on behalf of private individuals. If the business does not respond or declines to adjust your complaint, this office cannot require it to do so.  The Consumer Protection Act does not give us authority to act as your private attorney.

Our office obtains valuable information from individual consumer complaints.  Your complaint will become part of our public record of this firm’s business practices.  We maintain complaint files of business practices that may be useful if enforcement action on behalf of the State is warranted in the future.

If the business does not respond or if your complaint is not resolved, we will inform you of alternatives if you wish to pursue this matter further.  If you need to contact me, please have your file number 359316 available for reference.

Thank you for contacting our office.

SANDRA M. HATCHER
Program Specialist 2
Consumer Protection Division
(206) 389-2743