Time: Fri Nov 08 06:04:24 1996 To: Neal Kelsey From: Paul Andrew Mitchell [address in tool bar] Subject: Microsoft interview Cc: Bcc: Dear Neal, I had a job interview with Microsoft yesterday, and they asked me to give an example of excellent customer support. I told them the anwer was easy. I gave them a range of answers: beginning with my failure to keep my CAPS LOCK key off when I login (causing password to fail), and the incredible patience your people have with my repeated memory loss in this area. :-) Then, I gave them the real answer: when I was in Billings, I did not have an email address up there for a few weeks, during which time my inbox in Tucson grew exceedingly large (>10MB). When I returned to Tucson, I called Primenet tech support and your specialist, I believe it was "Bill", stayed with me, guiding me thru the latest copy of FTP, until everything was working perfectly. Bill would not hang-up until I was totally satisfied, and I was. The two interviewers were impressed, and I also saw some green gills, because they could see that I was now a loyal Primenet user, who would not switch to Microsoft Network for all the money in the world. I don't know if I am going to get the job. They are looking for Windows 95 experts (and semi-experts). I was hoping my resume would communicate my ability to adapt and learn very quickly, particularly in every high-technology environment I have ever worked in. But, there were a few questions in their Windows 95 quiz which I failed. I tried to explain that I keep my systems totally "vanilla," so that my tech support calls last minutes, instead of days. I have not heard from them yet. It would be a very nice place to work: the old IBM building in southeast Tucson, in a campus setting surrounded by open desert and lots of quiet and vast expanses of clean air. Say a prayer for me, okay? I think I need some help from the Man upstairs on this one. Be well, and thanks again for your continuing fantastically incredible, and incredibly fantastic tech support. Your services have literally changed my life, very much for the better. /s/ Paul Mitchell
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