Time: Fri Nov 08 06:09:41 1996
To: Neal Kelsey
From: Paul Andrew Mitchell [address in tool bar]
Subject: Microsoft interview
Cc: 
Bcc: Jean-Pierre Weingarten, Electra, Chris Wilder, Dean Hines, Mark Nordbrock, Nancy Lord, Neil Nordbrock, Richard Ginn, Richard McDonald, Bernie Oliver

Dear Neal,

I had a job interview with Microsoft yesterday,
and they asked me to give an example of excellent
customer support.  I told them the anwer was 
easy.  I gave them a range of answers: beginning
with my failure to keep my CAPS LOCK key off when
I login (causing password to fail), and the incredible
patience your people have with my repeated memory
loss in this area.  :-) 

Then, I gave them the real answer:  when I was in
Billings, I did not have an email address up there
for a few weeks, during which time my inbox in
Tucson grew exceedingly large (>10MB).  When I 
returned to Tucson, I called Primenet tech support
and your specialist, I believe it was "Bill", 
stayed with me, guiding me thru the latest copy
of FTP, until everything was working perfectly.
Bill would not hang-up until I was totally satisfied,
and I was.  

The two interviewers were impressed, and I also saw
some green gills, because they could see that I was
now a loyal Primenet user, who would not switch to
Microsoft Network for all the money in the world.

I don't know if I am going to get the job.  They are
looking for Windows 95 experts (and semi-experts).
I was hoping my resume would communicate my ability
to adapt and learn very quickly, particularly in
every high-technology environment I have ever worked 
in.  But, there were a few questions in their 
Windows 95 quiz which I failed.  I tried to explain
that I keep my systems totally "vanilla," so that
my tech support calls last minutes, instead of days.

I have not heard from them yet.  It would be a very
nice place to work:  the old IBM building in southeast
Tucson, in a campus setting surrounded by open desert
and lots of quiet and vast expanses of clean air.

Say a prayer for me, okay?   I think I need some
help from the Man upstairs on this one.

Be well, and thanks again for your continuing 
fantastically incredible, and incredibly fantastic
tech support.  Your services have literally changed
my life, very much for the better.

/s/ Paul Mitchell
      


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